Cancellation & Refund Policy

Effective Date: June 1, 2026


This Cancellation & Refund Policy governs payments made through Finuro ("Platform"), operated by Finuro.

Please read this policy carefully before purchasing any subscription, software service, membership, community access, consultation, or other offering through the Platform.


1. About Finuro

Finuro is a technology platform that enables digital onboarding, compliance workflows, payment collection, subscription management, and community management for financial professionals including SEBI-registered Investment Advisers (IA), Research Analysts (RA), and other authorized entities ("Advisors").

Finuro does not provide investment advice, research recommendations, or financial services.


2. Advisor Offerings

Advisors using Finuro may offer:

  • Advisory subscriptions

  • Research subscriptions

  • Premium communities

  • Consultations

  • Educational content

  • Webinars and events

  • Other paid offerings

Such offerings are provided solely by the respective Advisor.

Finuro acts only as a technology facilitator and is not responsible for the delivery, quality, or outcomes of such services.


3. Refunds for Advisor Services

Refund requests relating to advisory subscriptions, memberships, communities, consultations, courses, webinars, or any other Advisor offering shall be governed by the refund policy established by the respective Advisor.

Investors should review the Advisor's refund and cancellation policy before making any purchase.

Finuro is not responsible for refund decisions made by Advisors and shall not be liable for disputes arising between Investors and Advisors.


4. Finuro Subscription Plans

Payments made by Advisors for Finuro software subscriptions, platform access, onboarding services, implementation services, or add-on features are generally non-refundable unless otherwise agreed in writing.

Advisors may cancel future renewals at any time through their account settings or by contacting support.

Cancellation will prevent future billing but will not entitle the Advisor to a refund of fees already paid.


5. Duplicate or Incorrect Payments

If a duplicate payment or an unintended payment is successfully charged due to a technical error, users may contact Finuro for verification.

Upon successful verification, eligible refunds will be processed to the original payment method.


6. Failed Transactions

Where a payment is deducted but the transaction fails due to technical reasons, the amount may be automatically reversed by the payment provider or banking institution.

Processing timelines may vary depending on the payment method and financial institution involved.


7. Processing Charges and Taxes

Payment gateway fees, banking charges, convenience fees, taxes, and other statutory charges, where applicable, may not be refundable.


8. Refund Processing Timeline

Approved refunds, where applicable, shall generally be processed within 7 to 10 business days.

Actual credit timelines may vary depending on the payment method, bank, card issuer, or payment service provider.


9. Cancellation of Advisor Accounts

Advisors may terminate their Finuro subscription by providing notice through contacting support.

Upon cancellation:

  • Future subscription renewals will stop.

  • Access to paid features may be restricted after the subscription period ends.

  • Data retention and export rights shall be governed by the applicable subscription plan and Terms of Service.


10. Changes to this Policy

Finuro reserves the right to modify this Cancellation & Refund Policy at any time.

Updated versions will be published on this page with a revised effective date.


11. Contact Us

For refund or cancellation-related queries, please contact:

Email: [email protected]

Website: https://finuro.app