Communication Records for SEBI Research Analysts and AdvisersFinuro keeps a record of how you communicate with clients: a delivery log for every recommendation sent by email, WhatsApp and Telegram, the message logs of your inbox conversations, and the templates and disclaimers used, so you can show what each client received and when.  COMMUNICATION RECORDS What communication does Finuro record?The messages that matter for compliance, kept with the client and the call. Delivery logsEvery recommendation's delivery on email, WhatsApp and Telegram, with status and retries. Inbox message logsConversations in WhatsApp and Telegram groups and email, with replies. TemplatesMessage templates per channel with variables, so wording stays consistent. DisclaimersYour disclaimer included with recommendation messages. WHY IT MATTERS Why keep communication records?Messages spread across phones can't be produced when a client or regulator asks. Prove what was sentShow the exact call and when it reached each client. Consistent messagesTemplates and disclaimers keep wording compliant. Shared historyYour team sees past conversations on the client record. Fewer gapsFailed deliveries are visible and can be retried. How communication is recordedStep 1 Publish or messageSend a call or reply to a client from Finuro. Step 2 Delivery is loggedEach channel's delivery status is recorded per client. Step 3 Conversations are keptInbox messages stay on the client's communication tab. Step 4 Review any timeOpen the call or client to see the history. Who needs communication records?Research analysts and advisers who deliver research over email, WhatsApp and Telegram, and teams where several people talk to clients. When a client says "I never got that call" or a regulator asks what was sent, the answer has to come from a record, not a phone. Why communication records matterSEBI's rules cover how research is distributed, which disclosures it carries and how services are advertised. Keeping a record of what was sent, to whom and when is how you show that those rules were followed. Check the current regulations for specific requirements. What Finuro recordsRecommendation deliveryEach recommendation and update is broadcast to the plans and segments you choose, by email, WhatsApp and Telegram. The delivery log shows the status for each client and channel, and failed messages can be retried. ConversationsMessages from your WhatsApp and Telegram groups and email appear in the CRM's communication inbox with their message logs and your replies, on each client's communication tab. Templates and disclaimersMessage templates per channel, with variables and conditional blocks, keep wording consistent across the team. A disclaimer you set is included with recommendation messages, and research reports carry their own disclaimer. Common use casesA client says they missed a callOpen the call's delivery log to show it reached their WhatsApp and email, and when. A new support executiveThey read the client's communication history before replying, without asking colleagues. A compliance reviewCheck that recommendation messages carried the disclaimer and went only to paying plans. Related Finuro features
Frequently asked questionsCommon questions about communication records in Finuro. Built for SEBI RAs and IAs Show exactly what every client receivedDelivery logs, conversations, templates and disclaimers in one record. |
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